Call Center Quality Analyst I - Spanish Bilingual

Worldpay (FIS)

Phl Mani, Philippines
Hybrid
Spanish language proficiency b1-b2
Quality and csat process knowledge
Conducting coaching sessions
As the world works and lives faster, FIS is leading the way

Job Summary

  • As the world works and lives faster, FIS is leading the way.
  • Our teams are inclusive and diverse. Our colleagues work together and celebrate together.
  • At FIS, you can learn, grow and make an impact in your career.

Matching Summary

As the world works and lives faster, FIS is leading the way.

Skills & Requirements

Must-have

  • Spanish Language Proficiency B1-B2
  • Quality and CSAT process knowledge
  • Conducting coaching sessions
  • Call logging system experience
  • ITIL Service Desk knowledge
  • Card payments industry knowledge

Nice-to-have

  • Advance the world of fintech
  • Inclusive and diverse teams
  • Learn, grow and make an impact
  • Flexible and creative work environment
  • Diverse and collaborative atmosphere

Key Requirements

  • At least 4 years of work experience
  • Educated to at least GCSE English Grade A-C
  • Spanish Language Proficiency: Intermediate (B1 to B2 level)

Work Rights

Not specified

Tailored Resume

Cover Letter