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Levi Strauss & Co. is seeking a Senior ServiceNow Analyst to lead support tasks and ensure the operational integrity of their ServiceNow platform in Bengaluru, India. The role requires extensive experience with ServiceNow, Agile methodologies, and a collaborative approach to problem-solving while offering a comprehensive benefits package to enhance employee wellbeing.
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Job Summary
The Senior ServiceNow Analyst leads a team and helps with general support tasks such as working Incident, request, problem, change, and defects.
Exceed defined Service level agreements for the ITSM suite, ensuring rapid resolution of Incidents, Problems, and Defects while maintaining detailed documentation.
We offer a comprehensive benefits package including medical care, time off, health improvement programs, and retirement planning.
Matching Summary
Match Score: 75
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Levi Strauss & Co. is seeking a Senior ServiceNow Analyst to lead support tasks and ensure the operational integrity of their ServiceNow platform in Bengaluru, India. The role requires extensive experience with ServiceNow, Agile methodologies, and a collaborative approach to problem-solving while offering a comprehensive benefits package to enhance employee wellbeing.
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Skills & Requirements
Must-have
ServiceNow platform expertise
Agile development and Scrum
ITSM suite management
CMDB accuracy and auditing
Automated Test Framework (ATF) cases
Process optimization with Now Assist
Technical mentorship for junior developers
Nice-to-have
Challenging conventional wisdom
Probing 'the why' behind requests
Communicating technical information to non-technical audiences
Collaborative, team-oriented style
Working within a global team
Exploring new ServiceNow release features
Key Requirements
Minimum of 8 years of experience with ServiceNow
Experience with software development life cycle (SDLC)