Customer Service Representative

Concentrix

Varanasi, India
Customer service support
Resolve routine problems
Meet contractual kpis
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • meet contractual KPIs
  • listen attentively
  • demonstrate empathy
  • maintain basic knowledge

Nice-to-have

  • strong computer navigation skills
  • flexible and adapt to changes
  • work as a team member
  • pleasant and professional tone

Key Requirements

  • 0 to 3 years of relevant experience
  • Graduate / Undergraduate in any discipline

Work Rights

Not specified

Tailored Resume

Cover Letter