Not specified (potentially shift-based or flexible hours).
Cloud computing troubleshooting expertise
Team leadership and management skills
Site reliability engineering collaboration
Google is seeking a Technical Solutions Engineer Manager for Google Cloud, responsible for leading a team of Subject Matter Experts in providing technical support for Cloud Compute products. The role involves collaborating with various engineering teams to address customer needs and improve product supportability, while delivering exceptional customer service
Job Summary
This role involves leading a team of Subject Matter Experts to deliver global 24-hour technical support for Google Cloud Platform Compute products.
The manager will partner with Product Management and Engineering teams to translate customer feedback into product improvements and resolve high-profile escalations.
Candidates must be willing to work non-standard hours including shifts, nights, weekends, and public holidays to ensure continuous service.
Matching Summary
Match Score: 85
Google is seeking a Technical Solutions Engineer Manager for Google Cloud, responsible for leading a team of Subject Matter Experts in providing technical support for Cloud Compute products. The role involves collaborating with various engineering teams to address customer needs and improve product supportability, while delivering exceptional customer service.
Salary
Base: $222,000-$309,000; Bonus/Equity: Included; Benefits: Not specified