Director Of Service Operations - Data Centers

Generac

Not specified; not specified; competitive benefits...
**
7 years experience in generator product support
Management of large diesel or natural gas generators
Experience with data center sla requirements
** Generac is seeking a Director of Service Operations for Data Centers, responsible for enhancing customer satisfaction through effective aftersales support for power generation equipment. The ideal candidate will possess extensive experience in technical service management, particularly with large diesel or natural gas generators, and demonstrate strong leadership capabilities. **

Job Summary

  • The Director of Service Operations is responsible for delivering exceptional aftersales support for stationary power generation equipment within the Industrial business unit.
  • This role oversees a 24/7 consumer support operation of over 100 agents while building and mentoring a high-performing team of field service professionals.
  • Generac offers competitive benefits including health insurance, 401k, an onsite gym, and Volunteer Time Off programs to foster a positive community impact.

Matching Summary

Match Score: 75

** Generac is seeking a Director of Service Operations for Data Centers, responsible for enhancing customer satisfaction through effective aftersales support for power generation equipment. The ideal candidate will possess extensive experience in technical service management, particularly with large diesel or natural gas generators, and demonstrate strong leadership capabilities. **

Salary

Not specified; Not specified; Competitive Benefits including Health, Dental, Vision, 401k

Skills & Requirements

Must-have

  • 7 years experience in generator product support
  • Management of large diesel or natural gas generators
  • Experience with Data Center SLA requirements
  • Knowledge of SAP and Salesforce ERP systems
  • Expertise in engine maintenance and electromechanical technology

Nice-to-have

  • PMP and Lean Six Sigma certification
  • Uptime Institute credentials (ATD, ATS, AOP)
  • Strong cross-functional collaboration skills
  • Proactive communication with dealers and clients
  • Commitment to continuous improvement initiatives

Key Requirements

  • Bachelor's degree in Engineering or Business Administration
  • 4 years of management level experience
  • 10+ years of experience with power generation equipment
  • Advanced expertise in natural gas fuel systems and data center design
  • Certifications: PMP, Lean Six Sigma, CMRP, CTSP, CSM, or Uptime Institute

Work Rights

Not specified

Tailored Resume

Cover Letter