Service Desk Team Leader

Unisys

Citynet, ,
Fully remote
Troubleshoot complex hardware/software issues
Resolve voice communications issues
Resolve network connectivity issues
Troubleshoots and resolves complex issues including supporting maintenance of hardware/software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems

Job Summary

  • Troubleshoots and resolves complex issues including supporting maintenance of hardware/software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems.
  • Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.
  • Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.

Matching Summary

Troubleshoots and resolves complex issues including supporting maintenance of hardware/software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems.

Skills & Requirements

Must-have

  • Troubleshoot complex hardware/software issues
  • Resolve voice communications issues
  • Resolve network connectivity issues
  • Communicate resolutions to users
  • Support L1 and L2 support agents

Nice-to-have

  • Problem solving and analytical skills
  • Timely solution responsibility

Key Requirements

  • Diploma or GED required
  • 3-4 years experience
  • ITIL certification required

Work Rights

Not specified

Tailored Resume

Cover Letter