The Manager, GFS Service Management, is responsible for overseeing the end-to-end performance, governance, and contractual compliance of Global Finance Services (GFS) outsourced partners as well as GFS operational teams
Job Summary
The Manager, GFS Service Management, is responsible for overseeing the end-to-end performance, governance, and contractual compliance of Global Finance Services (GFS) outsourced partners as well as GFS operational teams.
This role drives operational excellence, performance insights, vendor management, risk management and forward-looking decision support for GFS leadership, ensuring alignment with Haleon’s strategic and operational goals.
The Haleon Global Capability Centre (GCC), located in Bengaluru, India is rapidly expanding with exciting new positions being created in multiple functions.
Matching Summary
The Manager, GFS Service Management, is responsible for overseeing the end-to-end performance, governance, and contractual compliance of Global Finance Services (GFS) outsourced partners as well as GFS operational teams.
Skills & Requirements
Must-have
end-to-end performance oversight
contractual compliance
operational excellence
vendor management
risk management
performance insights
Nice-to-have
agile, performance-focused culture
driving digital transformation
shaping the future
celebrates our diversity
Key Requirements
Minimum 8 years of relevant experience
Experience in outsourced or hybrid operating models
Strong analytical and commercial acumen
Demonstrated experience in Service Management, Vendor Management, or PMO roles
Project and change management expertise (certification preferred)