Hachette Book Group Careers - Claims Analyst (8am-5pm)

Hachette Book Group

Remote
Remote
Claims research and problem solving
Invoice and returns credit handling
Chargeback deduction process knowledge
This role is responsible for managing customer claims and monetary chargebacks for both in-house and client publishers

Job Summary

  • This role is responsible for managing customer claims and monetary chargebacks for both in-house and client publishers.
  • The analyst will identify, research, and solve complex problems while representing company policies with accuracy and integrity.
  • Key duties include handling invoices, returns validation, monitoring discount tables, and processing tax credits.

Matching Summary

This role is responsible for managing customer claims and monetary chargebacks for both in-house and client publishers.

Skills & Requirements

Must-have

  • claims research and problem solving
  • invoice and returns credit handling
  • chargeback deduction process knowledge
  • proof of delivery verification
  • tax certificate support experience

Nice-to-have

  • excellent customer service skills
  • integrity in policy representation
  • ability to handle challenging problems

Key Requirements

  • Strong analytical and problem-solving abilities
  • Experience with financial reconciliation processes
  • Ability to work remote hours 8am-5pm

Work Rights

Not specified

Tailored Resume

Cover Letter