Base: $21.50 ph; bonus/equity: not specified; bene...
Onsite
Strong understanding of product offerings
Proficient in microsoft suite applications
Experience with salesforce and dynamics crm
The role serves as the primary contact for incoming customer service questions from both wholesale and e-commerce customers
Job Summary
The role serves as the primary contact for incoming customer service questions from both wholesale and e-commerce customers.
Employees are expected to utilize critical thinking skills to achieve First Call Resolution while managing orders and resolving issues via Salesforce and Dynamics.
This is an onsite temporary position lasting 12 months within a highly collaborative team environment focused on accountability.
Matching Summary
The role serves as the primary contact for incoming customer service questions from both wholesale and e-commerce customers.
Salary
Base: $21.50 per hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Strong understanding of product offerings
Proficient in Microsoft Suite applications
Experience with Salesforce and Dynamics CRM
Fluency in English communication skills
Active listening and customer service orientation
Nice-to-have
Golf industry or apparel knowledge
Ability to work in collaborative team environment
Upselling opportunities on inbound calls
Cross-functional relationship building skills
Key Requirements
Highschool Diploma or equivalent required
Prior experience in customer service environment required