Ms applications and communication tools proficiency
Benefits administration software knowledge
The role involves managing day-to-day administration of assigned policies including terminations, changes, and retirements for large corporate clients
Job Summary
The role involves managing day-to-day administration of assigned policies including terminations, changes, and retirements for large corporate clients.
Candidates will act as the subject matter expert for client plans, researching root causes of eligibility issues and suggesting preventive measures.
Manulife offers a flexible hybrid work environment with comprehensive benefits including health, dental, retirement savings, and paid time off.
Matching Summary
The role involves managing day-to-day administration of assigned policies including terminations, changes, and retirements for large corporate clients.
Salary
Base: $45,900.00 CAD - $76,500.00 CAD; Bonus/Equity: Incentive programs available tied to performance; Benefits: Health, dental, vision, disability, life insurance, pension, and EAP included
Skills & Requirements
Must-have
3+ years customer service experience
MS applications and communication tools proficiency
Benefits administration software knowledge
Nice-to-have
Ability to learn new technologies quickly
Strong relationship building skills
Adaptability to changing environments
Proactive problem-solving approach
Excellent communication of complex ideas
Key Requirements
Minimum 3 years in customer service profession
Experience with payroll/pre-authorized debit processes