Capital One is seeking a Principal Operations Coordinator for their Wire Authentication Services, requiring an onsite presence in Richmond, VA, or Ronkonkoma, NY. The role involves managing wire payment requests, resolving customer issues, and contributing to process improvements in a fast-paced environment
Job Summary
As a Principal Coordinator in Enterprise Payment Operations, you will execute activities in a fast-paced, multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers.
Wire Authentication Services (WAS) is responsible for wire initiation on behalf of our customers and internal lines of business.
This role is an essential position and requires onsite attendance, with the team currently operating with 3 days in the office and 2 days working from home.
Matching Summary
Match Score: 75
Capital One is seeking a Principal Operations Coordinator for their Wire Authentication Services, requiring an onsite presence in Richmond, VA, or Ronkonkoma, NY. The role involves managing wire payment requests, resolving customer issues, and contributing to process improvements in a fast-paced environment.
Salary
Richmond, VA: $56,800 - $64,800; Ronkonkoma, NY: $68,200 - $77,800; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits
Skills & Requirements
Must-have
Wire initiation on behalf of customers
Review and approval of wire payment requests
Research and resolve customer issues
Provide positive customer experience
Onsite attendance required
Nice-to-have
Independent judgment with little or no assistance
Identify process improvements
Contribute in project settings
Key Requirements
High School Diploma, GED, or equivalent certification
At least 2 years of experience in banking or financial industry
At least 3 years of customer service or contact center experience
At least 1 year of experience using Microsoft Office or Google Suite