Senior Customer Experience/measurement &verification Manager

Johnson Controls OpenBlue

$133,000 - $199,900; not specified; competitive be...
Manage m&v team capacity and staffing
Manage assigned psa portfolio
Review and approve m&v plans
Under minimal direction, manages the capacity and staffing of the Area Customer Experience/Measurement & Verification (M&V) team

Job Summary

  • Under minimal direction, manages the capacity and staffing of the Area Customer Experience/Measurement & Verification (M&V) team.
  • Responsible for the development and performance engineering for the project portfolio within the Area, determining resource levels to attain schedule milestones.
  • Works collaboratively with the Development Managers to determine capacity and capability needs with personnel from the Customer Experience Team.

Matching Summary

Under minimal direction, manages the capacity and staffing of the Area Customer Experience/Measurement & Verification (M&V) team.

Salary

$133,000 - $199,900; Not specified; Competitive benefits package

Skills & Requirements

Must-have

  • Manage M&V team capacity and staffing
  • Manage assigned PSA portfolio
  • Review and approve M&V plans
  • Lead professional development and mentoring
  • Establish team objectives and productivity
  • Drive mitigation for guarantee shortfalls
  • Represent JCI to customers on complex M&V matters

Nice-to-have

  • Active involvement in local community
  • Maintain high customer satisfaction
  • Collaborate with Development Managers
  • Track marketplace trends and recommend action
  • Mentor less experienced Area Managers

Key Requirements

  • Bachelor's degree in engineering or related technical field
  • 15+ years of engineering building-related systems or services
  • Formal report writing experience
  • Excellent oral and written communication skills
  • Solid working knowledge of common computer applications
  • Previous exposure to facility operations and cost accounting
  • Excellent business analysis capabilities
  • Proven leadership skills managing a technical team
  • Experience in recruiting and developing people
  • Strong process orientation and development skills
  • Strong planning and organization skills
  • Travel approximately 15%

Work Rights

Not specified

Tailored Resume

Cover Letter