Sr Business Process Analyst - Support Knowledge And Ai

Workday

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Analyze knowledge usage and trends
Develop process documentation and sops
Integrate knowledge management system
** Workday is seeking a Sr. Business Process Analyst to enhance their Knowledge Management and Global Support Operations & Enablement teams. This fully remote role requires a data-driven professional with extensive experience in business process analysis and knowledge management, focusing on optimizing processes and leveraging AI technologies. **

Job Summary

  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • Responsibilities include coordinating and implementing processes for the creation and maintenance of knowledge articles, analyzing knowledge usage and industry trends alongside customer interactions with digital agents, and collaborating with technical teams to ensure seamless integration of the knowledge management system with other platforms.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm, and we offer trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Sr. Business Process Analyst to enhance their Knowledge Management and Global Support Operations & Enablement teams. This fully remote role requires a data-driven professional with extensive experience in business process analysis and knowledge management, focusing on optimizing processes and leveraging AI technologies. **

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Develop process documentation and SOPs
  • Integrate knowledge management system
  • Experience with AI chatbot/automated systems
  • Process mapping and analysis tools
  • Data analysis and visualization tools

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • KCS and Lean Six Sigma certification

Key Requirements

  • 8+ years of experience as a Business Process Analyst
  • 5+ years in knowledge management tools, processes and KCS methodologies
  • 2+ years Experience with SQL and data visualization tools
  • Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field OR equivalent experience

Work Rights

Not specified

Tailored Resume

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