Advisor I, Technical Support

Concentrix

Kuala Lumpur, MYS
Customer service orientation
Computer navigation skills
Written and verbal communication
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service orientation
  • computer navigation skills
  • written and verbal communication
  • attention to detail
  • multi-tasking ability
  • team member and independent work

Nice-to-have

  • demonstrate empathy
  • maintain pleasant tone
  • adapt to changes quickly
  • tolerance for repetitive work

Key Requirements

  • three to six months of relevant experience preferred
  • High school diploma
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter