Senior Customer Service Officer

KOLORIST PTE. LTD.

Singapore, Singapore
Prior experience in customer service field
Proficient communication skills
Ability to stay calm in any situation
Manage, mentor, and coach team members to achieve quality and productivity for optimal customer experience

Job Summary

  • Manage, mentor, and coach team members to achieve quality and productivity for optimal customer experience.
  • Work closely with senior management to design procedures for the best user experience and resolve customer complaints professionally.
  • Implement and improve customer retention practices while maintaining accurate customer records and monitoring appointments.

Matching Summary

Match Score: 85

Manage, mentor, and coach team members to achieve quality and productivity for optimal customer experience.

Skills & Requirements

Must-have

  • Prior experience in customer service field
  • Proficient communication skills
  • Ability to stay calm in any situation
  • Professional looking and well-groomed
  • Some degree of digital literacy

Nice-to-have

  • Passion for serving customers
  • Experience in the beauty line
  • Positive and cozy environment creation

Key Requirements

  • Prior experience in customer service field
  • Digital literacy proficiency
  • Professional grooming standards

Work Rights

Not specified

Tailored Resume

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