Service Desk Specialist - (german - Speaking)

Outokumpu Oyj

Katowice, PL
On-site
1st level support
German and english language
Troubleshoot technical issues
Provide 1st level support to end users in German and English language via phone calls, chat, email, and our support portal

Job Summary

  • Provide 1st level support to end users in German and English language via phone calls, chat, email, and our support portal.
  • Assist users with IT service requests and perform user administration tasks across various IT systems.
  • Be part of a global leader in stainless steel manufacturing with opportunities for professional growth and development.

Matching Summary

Provide 1st level support to end users in German and English language via phone calls, chat, email, and our support portal.

Skills & Requirements

Must-have

  • 1st level support
  • German and English language
  • troubleshoot technical issues
  • ITMS tool
  • user administration tasks

Nice-to-have

  • contribute to knowledgebase development
  • customer service skills
  • learning and skill development mindset

Key Requirements

  • IT degree or equivalent qualifications
  • Minimum of 1 years of experience
  • Fluent in German and English
  • Experience with Active Directory, O365, and Windows

Work Rights

Not specified

Tailored Resume

Cover Letter