Medical Information Coordinator

ProPharma

Hybrid
Intake of telephone calls
Monitor electronic inboxes
Document product complaints
The Serialization agent position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints

Job Summary

  • The Serialization agent position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.
  • Accurately identifies, documents and reports product complaints in a clear and concise manner per government regulations, ProPharma Standard Operating Procedures (SOPs) and client Working Practices (WPs).
  • ProPharma is committed to diversity, equity, and inclusion and encourages employees to unleash their innovative, collaborative, and entrepreneurial spirits.

Matching Summary

The Serialization agent position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.

Skills & Requirements

Must-have

  • Intake of telephone calls
  • Monitor electronic inboxes
  • Document product complaints
  • Document adverse events
  • Utilize client systems/portals
  • Log all enquiries handled

Nice-to-have

  • Empathetic customer service skills
  • Receptive to constructive feedback
  • Demonstrate initiative
  • Unleash innovative spirits

Key Requirements

  • Bachelor of Arts Diploma minimum
  • Customer service environment experience preferred
  • English language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter