Patient Care Coordinator

Compass Health Center

Remote, US
Base: $19.50 - $21 usd; bonus/equity: not specifie...
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Answer incoming calls warmly
Complete intake calls and schedule appointments
Verify demographics and insurance accuracy
** Compass Health Center is seeking a Patient Care Coordinator to provide clerical support and assist patients in navigating their mental health care. The role requires strong communication, organization, and customer service skills, ideally with experience in a healthcare setting. **

Job Summary

  • The role involves providing clerical support and serving as a first responder to patient inquiries via phone, email, and instant messaging.
  • Compass Health Center offers fully virtual PHP/IOP programs across Illinois, emphasizing flexibility and access to fundamental behavioral healthcare.
  • Eligible positions include comprehensive medical/dental/vision plans, 401k matching, generous PTO, and continuous training opportunities.

Matching Summary

Match Score: 75

** Compass Health Center is seeking a Patient Care Coordinator to provide clerical support and assist patients in navigating their mental health care. The role requires strong communication, organization, and customer service skills, ideally with experience in a healthcare setting. **

Salary

Base: $19.50 - $21 USD; Bonus/Equity: Not specified; Benefits: Comprehensive medical/dental/vision, 401k match, PTO

Skills & Requirements

Must-have

  • Answer incoming calls warmly
  • Complete intake calls and schedule appointments
  • Verify demographics and insurance accuracy
  • Maintain patient confidentiality per HIPAA
  • Troubleshoot Patient Portal and software issues

Nice-to-have

  • Passionate about psychiatric care sensitivity
  • Strong organization and planning skills
  • Ability to multi-task in fast-paced environment
  • Conflict resolution and problem-solving skills
  • Experience with EMR systems

Key Requirements

  • Associate's Degree required
  • 2-3 years of customer service experience
  • Prior experience in partial hospitalization or IOP preferred
  • Computer proficiency with multiple software

Work Rights

Not specified

Tailored Resume

Cover Letter