NAPA Autoparts Commercials is seeking a Senior Parts Advisor for their National Call Centre in Milton Keynes. The role involves providing exceptional customer service by advising on vehicle parts, processing orders, and maintaining customer relationships, ideally suited for candidates with commercial parts experience
Job Summary
Provide customer service in NAPA CV contact centre for our national key account customers, ensuring the correct goods are delivered on time.
Uphold maximum standards of customer service, quality, and compliance while managing trade and workshop parts requirements.
Build strong relationships with internal teams and external customers, identifying, sourcing, and ordering vehicle parts using manufacturer systems.
Matching Summary
Match Score: 85
NAPA Autoparts Commercials is seeking a Senior Parts Advisor for their National Call Centre in Milton Keynes. The role involves providing exceptional customer service by advising on vehicle parts, processing orders, and maintaining customer relationships, ideally suited for candidates with commercial parts experience.
Skills & Requirements
Must-have
Commercial vehicle parts experience
Customer service and sales targets
Liaise with suppliers and manufacturers
Identify and source vehicle parts
Process customer orders and invoices
Nice-to-have
Team player
Problem-solving skills
Customer relationship building
Key Requirements
2+ years commercial parts experience
Track record in customer service and sales
Familiarity with MAM Autopart (training available)