Support Engineer IV, REX

Amazon

Hyderabad, IN
Not specified; not specified; not specified
Hybrid
Amazon connect-hybrid configuration
Intelligent routing rule development
Root cause analysis and troubleshooting
The REX team serves as the strategic link between incoming demand and operational execution using an intelligent routing framework

Job Summary

  • The REX team serves as the strategic link between incoming demand and operational execution using an intelligent routing framework.
  • This role involves designing, developing, and continuously improving routing processes and infrastructure while collaborating across multiple functions.
  • Support Engineers will leverage Amazon technology to implement bug fixes, system improvements, and automated predictive solutions at scale.

Matching Summary

The REX team serves as the strategic link between incoming demand and operational execution using an intelligent routing framework.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Amazon Connect-Hybrid configuration
  • Intelligent Routing rule development
  • Root cause analysis and troubleshooting
  • Cross-functional collaboration with tech teams
  • System improvement and automation building

Nice-to-have

  • Experience with Agentic AI concepts
  • Ability to ideate products from scratch
  • Strong analytical capabilities for data insights
  • Proactive detection mechanism design skills
  • Strategic partnership with program managers

Key Requirements

  • Support Engineer IV level experience
  • Subject Matter Expertise in routing tools
  • Deep understanding of CRM and Paragon systems

Work Rights

Not specified

Tailored Resume

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