Customer Success Manager

FIVESTONES LIMITED

Hong Kong, Hong Kong
Base: competitive salary; bonus/equity: not specif...
Hybrid
Google marketing platform expertise
Campaign manager 360 and display & video 360
Client relationship management
As a Customer Success Manager, you will be the strategic backbone for clients navigating the Google Marketing Platform ecosystem, driving seamless onboarding and deep product adoption

Job Summary

  • As a Customer Success Manager, you will be the strategic backbone for clients navigating the Google Marketing Platform ecosystem, driving seamless onboarding and deep product adoption.
  • The role offers a competitive salary and attractive staff benefits including various types of leave, comprehensive medical and dental coverage, and a friendly working environment.
  • You will lead strategic account management, product enablement, and project orchestration while collaborating with business development and solutions teams to ensure high-quality service delivery.

Matching Summary

As a Customer Success Manager, you will be the strategic backbone for clients navigating the Google Marketing Platform ecosystem, driving seamless onboarding and deep product adoption.

Salary

Base: Competitive salary; Bonus/Equity: Not specified; Benefits: 14+ days annual leave, birthday leave, paid sick leave, compensation leave, marriage leave, maternity leave, paternity leave, compassionate leave, medical and dental coverage

Skills & Requirements

Must-have

  • Google Marketing Platform expertise
  • Campaign Manager 360 and Display & Video 360
  • Client relationship management
  • Multilingual communication in English, Cantonese, Mandarin
  • Strategic onboarding and training
  • Project governance and execution

Nice-to-have

  • Search Ads 360 and Google Analytics knowledge
  • Technical writing and documentation
  • Professional training and career advancement
  • Flexible working hours and hybrid workplace
  • Work-life balance culture

Key Requirements

  • 3–5 years in Customer Success or Technical Consulting
  • Experience in AdTech/MarTech industry
  • Operational experience with CM360 and DV360
  • Bachelor’s degree in Marketing, Business, IT or related field
  • Multilingual proficiency in English, Cantonese, Mandarin
  • Occasional travel to China

Work Rights

Not specified

Tailored Resume

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