Service Operations Director - Evinova

Evinova

Base: $165,656.80 - $217,424.55 usd; bonus/equity:...
Hybrid
Incident management experience
Technical program management
Platform/cloud operations
This role exists to build and lead a dedicated, expert-led function that owns how Evinova responds when things go wrong and how to prevent them from happening less often

Job Summary

  • This role exists to build and lead a dedicated, expert-led function that owns how Evinova responds when things go wrong and how to prevent them from happening less often.
  • You will be the single accountable coordinator for all production incidents, leading War Room response sessions and driving resolution, while also owning stakeholder and executive communications during active incidents.
  • The annual base pay for this position ranges from $165,656.80 - $217,424.55 USD, with additional short-term incentive bonus opportunity, eligibility for long-term incentive program, and comprehensive benefits.

Matching Summary

This role exists to build and lead a dedicated, expert-led function that owns how Evinova responds when things go wrong and how to prevent them from happening less often.

Salary

Base: $165,656.80 - $217,424.55 USD; Bonus/Equity: short-term incentive bonus opportunity, long-term incentive program; Benefits: qualified retirement program, paid vacation and holidays, paid leaves, health benefits

Skills & Requirements

Must-have

  • incident management experience
  • technical program management
  • platform/cloud operations
  • lead cross-functional teams
  • ITIL incident and change management
  • on-call tooling experience
  • observability and monitoring platforms

Nice-to-have

  • health tech background
  • regulated software environments
  • high-availability platforms
  • SLO/SLI and error budget frameworks
  • distributed on-call rotations
  • documentation publishing workflows

Key Requirements

  • 8+ years experience
  • calm and decisive leadership
  • excellent communication skills
  • familiarity with ITIL
  • hands-on on-call tooling
  • hands-on observability platforms
  • strong cloud infrastructure understanding

Work Rights

Not specified

Tailored Resume

Cover Letter