Consumer Experience Representative

La-Z-Boy Incorporated

Onsite
Customer inquiry response
Product information and availability
Service request management
This position receives and responds to general and routine customer inquiries regarding business products and services under direct and indirect supervision

Job Summary

  • This position receives and responds to general and routine customer inquiries regarding business products and services under direct and indirect supervision.
  • Responsible for delivering exceptional customer service in a respectful, courteous, and timely manner to ensure concerns are resolved within established guidelines.
  • Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%.

Matching Summary

This position receives and responds to general and routine customer inquiries regarding business products and services under direct and indirect supervision.

Skills & Requirements

Must-have

  • Customer inquiry response
  • Product information and availability
  • Service request management
  • Warranty discussion
  • Record keeping and data entry
  • Payment and refund processing

Nice-to-have

  • Inclusive environment
  • Transformational power of comfort
  • Industry leading organization
  • Innovation driven culture

Key Requirements

  • High school diploma or GED
  • 0-2 years of relevant experience
  • Excellent verbal and written communication skills
  • Customer-centric approach
  • Ability to work in a fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter