Líder De Soporte (turno)

Openpay SA de CV

Querétaro, Mexico
Incident response leadership
Root cause analysis
Stakeholder communication
Your main objective will be to lead the incident response team for technological incidents, ensuring efficient resolution and learning from each problem

Job Summary

  • Your main objective will be to lead the incident response team for technological incidents, ensuring efficient resolution and learning from each problem.
  • You will coordinate the technical team for quick and effective incident resolution, conduct root cause analysis to prevent recurrence, and manage strategic escalations.
  • The company offers a hybrid work scheme, provides ergonomic equipment, fosters a culture of transparency and continuous learning, and provides competitive bonuses and benefits.

Matching Summary

Your main objective will be to lead the incident response team for technological incidents, ensuring efficient resolution and learning from each problem.

Skills & Requirements

Must-have

  • incident response leadership
  • root cause analysis
  • stakeholder communication
  • technical infrastructure familiarity
  • shift work availability

Nice-to-have

  • continuous improvement mindset
  • collaborative spirit
  • team harmony
  • problem-solving focus

Key Requirements

  • Solid experience in root cause analysis techniques
  • Ability to communicate with stakeholders at all levels
  • Familiarity with infrastructure and application architectures
  • Propose process improvements

Work Rights

Not specified

Tailored Resume

Cover Letter