Drive technical excellence across multiple GBS solutions and contribute to the technical roadmap by identifying gaps and opportunities for improvement
Job Summary
Drive technical excellence across multiple GBS solutions and contribute to the technical roadmap by identifying gaps and opportunities for improvement.
Directly manage all work flowing through the team while focusing on timely delivery, issue resolution, and quality assurance.
Grow talent through mentoring, hiring, and providing learning opportunities while supporting professional development with regular one-on-ones.
Matching Summary
Drive technical excellence across multiple GBS solutions and contribute to the technical roadmap by identifying gaps and opportunities for improvement.
Skills & Requirements
Must-have
technical design reviews
system integrations and ETL solutions
application and server monitoring tools
SQL database management
global IT technology solutions support
team performance measurement
peer review and testing adherence
Nice-to-have
SAP integrated applications experience
SaaS solutions knowledge
ServiceNow and ITIL principles
mentoring and professional development
strategic thinking and execution
strong communication and leadership
cross-functional team collaboration
Key Requirements
Bachelor's degree or equivalent experience
Minimum 3 years managing teams
5+ years supporting global IT technology solutions
Experience with Windows/UNIX operating systems
Experience with third-party support teams and vendors