The Operations Manager is responsible for overseeing day-to-day operations and ensuring efficient, cost-effective, and timely delivery of services in line with quality standards and client requirements
Job Summary
The Operations Manager is responsible for overseeing day-to-day operations and ensuring efficient, cost-effective, and timely delivery of services in line with quality standards and client requirements.
This role drives performance, productivity, and profitability through effective operational strategies while leading Team Leaders and cross-functional stakeholders across multiple lines of business.
Probe Group is dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.
Matching Summary
The Operations Manager is responsible for overseeing day-to-day operations and ensuring efficient, cost-effective, and timely delivery of services in line with quality standards and client requirements.
Skills & Requirements
Must-have
Oversee operations across multiple LOBs
Lead and coach Team Leaders
Ensure daily service levels
Monitor staffing and workforce coverage
Client service and issue resolution
Compliance with company policies
Nice-to-have
Driven by curiosity and purpose
Thinking big and innovative minds
Challenging the norm
Talent development and succession planning
Key Requirements
Proven experience as an Operations Manager
Strong background in call center operations
Demonstrated leadership and people management skills