​manager, Access & Public Services

Yale University

New Haven, Connecticut, US
Base: $65,000.00 - $101,000.00; bonus/equity: not ...
On-site
Supervise exempt and non-exempt staff
Manage circulation and resource sharing workflows
Resolve escalated customer service issues
Yale University is seeking a Manager for Access & Public Services to lead a team in delivering exceptional library experiences and ensuring seamless access to library collections. This role emphasizes leadership, collaboration, and continuous improvement, with responsibilities spanning user experience enhancement and team development

Job Summary

  • The Manager leads a team dedicated to delivering exceptional library experiences and unparalleled access to collections.
  • This role requires setting clear performance expectations, providing ongoing feedback, and fostering professional growth through regular performance management.
  • Candidates must be willing to lift boxes weighing up to 40 pounds and work with moldy or dusty collections using appropriate protective equipment.

Matching Summary

Match Score: 85

Yale University is seeking a Manager for Access & Public Services to lead a team in delivering exceptional library experiences and ensuring seamless access to library collections. This role emphasizes leadership, collaboration, and continuous improvement, with responsibilities spanning user experience enhancement and team development.

Salary

Base: $65,000.00 - $101,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Supervise exempt and non-exempt staff
  • Manage circulation and resource sharing workflows
  • Resolve escalated customer service issues
  • Assess and enhance service quality metrics
  • Lift boxes weighing up to 40 pounds

Nice-to-have

  • Experience in unionized environments
  • Commitment to diversity equity and inclusion
  • Background in academic library settings
  • Data-driven process improvement skills
  • Collaboration with campus partners

Key Requirements

  • Bachelor's Degree in related field
  • Three years of related experience
  • Experience in access services functions

Work Rights

Not specified

Tailored Resume

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