Customer Operations Manager

Integer

7+ years medical device experience
Bachelor's degree in business
Fda regulations compliance
The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while advocating for customer success

Job Summary

  • The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while advocating for customer success.
  • This role serves as the voice of the customer during production meetings and partners with Sales and Customer Success to drive long-term relationships with enterprise clients.
  • The manager will develop unconstrained unit forecasts for the S&OP process and ensure adherence to FDA regulations and ISO certification requirements.

Matching Summary

The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while advocating for customer success.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • FDA regulations compliance
  • ISO certification adherence
  • S&OP forecasting process
  • Customer quote cycle management

Nice-to-have

  • Strong collaboration skills
  • Process improvement mindset
  • Strategic relationship building
  • Cross-functional leadership
  • Exceptional communication abilities

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and QMS
  • Experience with ISO certification audits

Work Rights

Not specified

Tailored Resume

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