Amex GBT is seeking a dedicated and customer-focused Product Support Analyst to join our Global Service Solutions team in Gurgaon
Job Summary
Amex GBT is seeking a dedicated and customer-focused Product Support Analyst to join our Global Service Solutions team in Gurgaon.
In this role, you will provide second-level technical support for our travel technology products, ensuring our clients receive world-class service and seamless travel program management.
Flexible benefits are tailored to each country and start the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
Matching Summary
Amex GBT is seeking a dedicated and customer-focused Product Support Analyst to join our Global Service Solutions team in Gurgaon.
Skills & Requirements
Must-have
Second-level product support
Issue triage and troubleshooting
Online Booking Tool (OBT) support
Expert Auditor (EA) support
Global Distribution System (GDS) experience
Client servicing and support roles
24/7 operational environment
Nice-to-have
Collaborative culture
Customer-focused approach
Proactive communication
Subject matter expertise
Develop customized documentation
Key Requirements
Minimum 5 years in the travel industry
Minimum 3 years GDS experience
Experience with online booking tools
Proficient in Microsoft Office Suite
Experience in product testing and quality assurance