Officer, Enquiry Management

PCCW-HKT DataCom Services Ltd

Hong Kong, HK, HK
**
Resolve customer enquiries via calls and emails
Maintain accurate enquiry records and tracking
Ensure compliance with regulatory requirements
** PCCW-HKT DataCom Services Ltd is seeking a (Senior) Officer for Enquiry Management to resolve customer inquiries related to the eMPF system in Hong Kong. The ideal candidate should have a background in customer service management, particularly related to pension products, and possess strong communication and analytical skills. **

Job Summary

  • The role involves resolving customer enquiries related to eMPF from various channels including calls and emails.
  • You will be responsible for maintaining accurate records of enquiries while ensuring compliance with legal requirements.
  • The position requires preparing detailed reports on enquiry trends and root causes for management review.

Matching Summary

Match Score: 75

** PCCW-HKT DataCom Services Ltd is seeking a (Senior) Officer for Enquiry Management to resolve customer inquiries related to the eMPF system in Hong Kong. The ideal candidate should have a background in customer service management, particularly related to pension products, and possess strong communication and analytical skills. **

Skills & Requirements

Must-have

  • Resolve customer enquiries via calls and emails
  • Maintain accurate enquiry records and tracking
  • Ensure compliance with regulatory requirements

Nice-to-have

  • Strong analytical and problem-solving skills
  • Experience with pension-related complaints handling
  • Ability to coordinate cross-departmental case resolution

Key Requirements

  • Bachelor's degree in Business Administration or related discipline
  • Minimum 2 years of experience in customer service management
  • Solid experience with MPF operation preferred

Work Rights

Not specified

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