Director, Technical Care

Hargray Communications Group Inc

Remote
Fully remote
Customer support needs evaluation
Continuous improvement of customer experience
Cross-functional collaboration
At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most

Job Summary

  • At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most.
  • We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.
  • Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions.

Matching Summary

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most.

Skills & Requirements

Must-have

  • Customer support needs evaluation
  • Continuous improvement of customer experience
  • Cross-functional collaboration
  • Process and productivity improvement programs
  • Technical or customer care leadership

Nice-to-have

  • Thriving and rewarding career
  • Excellent work/life balance
  • Open and inclusive workplace
  • Innovative thinking and thought leadership
  • Collaborative work environment

Key Requirements

  • Minimum 5 years call center management experience
  • Proven leadership experience
  • Market and industry knowledge
  • Excellent project management skills
  • Strong people management experience

Work Rights

Not specified

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