The Senior Pega System Architect (SSA) will play a critical role in designing, implementing, and governing a Pega Constellation-based Customer Service solution for Government
Job Summary
The Senior Pega System Architect (SSA) will play a critical role in designing, implementing, and governing a Pega Constellation-based Customer Service solution for Government.
The role is responsible for developing the solution that aligns with government policies, security standards, accessibility requirements, and service delivery outcomes, while leveraging Pega Customer Service, Case Management, and Omni-Channel capabilities.
Provide technical guidance and mentorship to junior architects and developers, troubleshoot and resolve complex technical issues, and manage the technical aspects of deployment and post-implementation support.
Matching Summary
The Senior Pega System Architect (SSA) will play a critical role in designing, implementing, and governing a Pega Constellation-based Customer Service solution for Government.
Skills & Requirements
Must-have
Pega Customer Service
Pega Constellation UI
Advanced case management
Pega Guardrails
Agile / Scrum teams
Nice-to-have
Government service workflows
Self-Service Portals
Omni-Channel delivery
Cloud deployments (AWS / Azure)
Strong sense of responsibility
Key Requirements
Mandatory Pega Senior System Architect (SSA) certification
5–8 years of hands-on Pega development experience
Strong experience with Pega Customer Service
Experience working within Constellation UI constraints
Ability to collaborate effectively within Agile delivery teams