The Director, Customer Service EMEA is a strategic leadership role responsible for managing a multi-country team focused on Order Management and related customer service functions
Job Summary
The Director, Customer Service EMEA is a strategic leadership role responsible for managing a multi-country team focused on Order Management and related customer service functions.
In this role, you will lead and develop teams, oversee end-to-end order lifecycle, implement and maintain standard operating procedures, and identify and execute continuous improvement projects.
You will thrive in a culture of belonging where you and your unique viewpoint matter, harnessing Danaher’s system of continuous improvement to help turn ideas into impact.
Matching Summary
The Director, Customer Service EMEA is a strategic leadership role responsible for managing a multi-country team focused on Order Management and related customer service functions.
Skills & Requirements
Must-have
Order Management processes
Customer Service leadership
multi-country environment
ERP systems (SAP preferred)
CRM tools (SFDC)
Data-driven approach
Nice-to-have
Continuous improvement methodologies
Cross-functional leadership
Stakeholder management skills
Lead and develop teams
Adaptability and cross-training
Key Requirements
Bachelor’s degree with 14+ years of experience or Master’s/Doctoral degree with 12+ years of experience