Head Of Customer Service & Order Execution Apac Hub
Roche
Singapore, Singapore
Not specified; not specified; not specified
Not specified, but likely office-based in singapore.
Bachelor's degree in business administration or supply chain management
7-8 years experience in order management execution
Proficiency in sap and salesforce systems
Roche is seeking a Head of Customer Service & Order Execution for their APAC hub in Singapore. The role requires a proactive leader with 7-8 years of experience in customer service and order management to ensure seamless order fulfillment and outstanding customer service across the region
Job Summary
This role is critical for ensuring seamless coordination of order fulfillment across the Singapore centralized and China Gateway hubs for the APAC region.
The successful candidate will own the full order lifecycle from receipt to delivery while acting as the trusted point of contact for all order-related communications.
Roche fosters a culture that encourages personal expression, open dialogue, and genuine connections where every voice matters.
Matching Summary
Match Score: 85
Roche is seeking a Head of Customer Service & Order Execution for their APAC hub in Singapore. The role requires a proactive leader with 7-8 years of experience in customer service and order management to ensure seamless order fulfillment and outstanding customer service across the region.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Bachelor's degree in Business Administration or Supply Chain Management
7-8 years experience in order management execution
Proficiency in SAP and Salesforce systems
Strong analytical capabilities for data-driven decision making
Experience managing cross-functional teams in global organizations
Nice-to-have
Passion for delivering best-in-class customer experiences
High degree of cultural intelligence for diverse regions
Proactive solution-oriented approach to issue resolution
Ability to foster open communication with regional affiliates