Base: not specified; bonus/equity: cash-based ince...
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10 years it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
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Integer is seeking a Senior Manager for IT Service Management to lead its ITSM governance, incident and change management, and compliance with SOX ITGCs. The ideal candidate will have extensive experience in ITSM and strong knowledge of ITIL practices, with a focus on continuous improvement and effective communication.
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Job Summary
The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.
Matching Summary
Match Score: 75
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Integer is seeking a Senior Manager for IT Service Management to lead its ITSM governance, incident and change management, and compliance with SOX ITGCs. The ideal candidate will have extensive experience in ITSM and strong knowledge of ITIL practices, with a focus on continuous improvement and effective communication.
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Salary
Base: Not specified; Bonus/Equity: Cash-based incentive program available; Benefits: Comprehensive package including medical, dental, vision, 401(k) match
Skills & Requirements
Must-have
10 years IT Service Management experience
Strong working knowledge of ITIL practices
Experience with Incident Change Problem Management
SOX ITGC audit readiness leadership
CMDB and data governance ownership
Nice-to-have
ITIL certification preferred
Experience in large-scale IT modernization
Executive communication skills
Ability to balance control with agility
Continuous improvement mindset
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in ITSM or IT Operations
Demonstrated experience with SOX ITGCs or regulated controls