Client Support - Team Lead - Software - Tax Solutions

S&P Global

Not specified; not specified; competitive pyy with...
In-person (requires at least one in-person interview at the nearest s&p global office)
2-5 years client support experience
Experience with jira and salesforce
Background in regulatory compliance
S&P Global is seeking a Client Support - Team Lead for its Tax Solutions division, focusing on providing client support and enhancing user experience through technology solutions. The role emphasizes mentoring a client-facing team, managing client relationships, and ensuring efficient service delivery

Job Summary

  • The role involves coaching, mentoring, and developing staff while overseeing new employee onboarding and career development planning.
  • Candidates must act as an escalation point of contact for US clients and deliver engaging product demonstrations to drive user adoption.
  • S&P Global offers comprehensive benefits including health care coverage, generous time off, and continuous learning resources.

Matching Summary

Match Score: 85

S&P Global is seeking a Client Support - Team Lead for its Tax Solutions division, focusing on providing client support and enhancing user experience through technology solutions. The role emphasizes mentoring a client-facing team, managing client relationships, and ensuring efficient service delivery.

Salary

Not specified; Not specified; Competitive pay with retirement planning and education programs

Skills & Requirements

Must-have

  • 2-5 years client support experience
  • Experience with Jira and Salesforce
  • Background in regulatory compliance
  • Financial data operations expertise
  • Team leadership and mentoring skills

Nice-to-have

  • Strong analytical and interpersonal skills
  • Detail-oriented and task-driven work ethic
  • Ability to work in fast-paced environments
  • Experience delivering product demonstrations
  • Strategic escalation management capabilities

Key Requirements

  • Bachelor's or Master's degree required
  • US citizenship or work authorization required for final interview
  • Mandatory in-person interview at nearest S&P Global office

Work Rights

Must be eligible to work in the US

Tailored Resume

Cover Letter