Lead a Workday Applications Support team, hiring and retaining the best software support people now, and planning for future business needs
Job Summary
Lead a Workday Applications Support team, hiring and retaining the best software support people now, and planning for future business needs.
Act as the escalation manager for high impact customer issues, driving problems to resolution, and handling the communications within Workday and with the clients.
Assess key metrics for supported product area, analyzing the data for improvement ideas, and taking action to drive change.
Matching Summary
Lead a Workday Applications Support team, hiring and retaining the best software support people now, and planning for future business needs.
Skills & Requirements
Must-have
Leading technical support teams
Customer support for enterprise software
SaaS, Oracle, SAP, Netsuite, Zuora
Escalation management for customer issues
Collaborate with internal teams
Monitor key metrics for improvement
Nice-to-have
Creative approach and eager to learn
Sun-drenched optimism and drive
Courageous collaborators
Empathy and shared enthusiasm
Knowledge-centered service (KCS) experience
Key Requirements
4+ years leading a technical team
6+ years customer support engineering experience
Experience with enterprise software applications
Prior experience with HCM, Talent Acquisition, Learning