The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
This is a phone based customer service role supporting customers who are victims of scams, requiring excellent customer service and innovation when dealing with customer situations.
The role offers a 12-month fixed term contract with hybrid working arrangements after initial in-office training and requires working a rotating roster across extended operating hours.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
Skills & Requirements
Must-have
High volume call centre environment
Phone based customer service role
Handling inbound and outbound scam calls
Attention to detail and problem-solving
Adherence to protocols and procedures
Emotional resilience and strong communication
Hybrid working with in office attendance
Nice-to-have
Think outside the box
Perform well in ambiguous environment
Ability to multitask across banking tools
Work in fast-paced regulated environment
Strong customer service skills
Ability to handle aggressive or distressed customers
Key Requirements
12-month fixed term contract availability
Experience in Financial Services industry preferred
Demonstrated excellence in customer service
Ability to resolve basic customer complaints
Emotional resilience and strong communication skills