We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients
Job Summary
We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients.
The Implementation Team Lead oversees members of the team in order to help organize and prioritize work assignments, assist on client calls when needed, develop and update processes, and help manage escalated clients.
Our culture is rooted in integrity, empathy, and shared enthusiasm; we look for curious minds and courageous collaborators who bring sun-drenched optimism and drive.
Matching Summary
We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients.
Skills & Requirements
Must-have
SAAS product implementation
Professional services in software delivery
Enterprise client SAAS experience
Global environment experience
Process-focused problem solving
Translating business needs to requirements
Nice-to-have
Curious minds and courageous collaborators
Sun-drenched optimism and drive
Empathy and shared enthusiasm
Understanding of current IT standards
Familiarity with SQL/NoSQL databases
Familiarity with JIRA & Confluence
Key Requirements
+3 years experience as a team lead
+4 years hands-on SAAS implementation experience
Experience in SAAS company selling to enterprise clients
Ability to handle day-to-day work challenges confidently
Resilient in the face of constraints
Ability to interact professionally with diverse stakeholders
Ability to work with clients to resolve complex issues