AGAPE CP HOLDINGS PTE. LTD. is seeking a Contact Centre Team Leader/Trainer who will manage a team of agents while developing and delivering training programs to ensure high-quality customer service. The ideal candidate should possess strong leadership and communication skills, along with experience in a contact centre environment. This role offers opportunities for personal and professional growth in a collaborative team setting
Job Summary
This dual-role position requires leading a team of agents while simultaneously developing and delivering training programs.
The successful candidate will manage escalated customer complaints, conduct quality audits, and foster a positive team environment.
Key responsibilities include assessing agent skill levels, creating targeted coaching plans, and reporting on training outcomes.
Matching Summary
Match Score: 85
AGAPE CP HOLDINGS PTE. LTD. is seeking a Contact Centre Team Leader/Trainer who will manage a team of agents while developing and delivering training programs to ensure high-quality customer service. The ideal candidate should possess strong leadership and communication skills, along with experience in a contact centre environment. This role offers opportunities for personal and professional growth in a collaborative team setting.