Advisor I, Customer Service – Vietnamese

Concentrix

Cyberjaya, Malaysia
Customer service orientation
Computer navigation skills
Effective communication skills
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Skills & Requirements

Must-have

  • customer service orientation
  • computer navigation skills
  • effective communication skills
  • attention to detail
  • multi-tasking ability
  • teamwork and independence

Nice-to-have

  • demonstrate patience
  • maintain pleasant tone
  • adapt to changes quickly
  • tolerance for repetitive work

Key Requirements

  • High school diploma
  • three to six months relevant experience
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter