Manager - Parts And Service (general) - Operational Manager 3

Scania CV AB

Customer service management
Operational compliance
Fault diagnosis
Oversees a team of technical service representatives and ensures high-quality customer service standards

Job Summary

  • Oversees a team of technical service representatives and ensures high-quality customer service standards.
  • Maintains operational compliance and addresses complex customer issues effectively.
  • Builds strong relationships with key customers and collaborates with sales staff.

Matching Summary

Oversees a team of technical service representatives and ensures high-quality customer service standards.

Skills & Requirements

Must-have

  • customer service management
  • operational compliance
  • fault diagnosis
  • team leadership
  • customer relationship management

Nice-to-have

  • technical expertise
  • strategic planning
  • cross-functional collaboration

Key Requirements

  • Bachelor's Degree or Equivalent Level 6
  • Experience in customer service management
  • Knowledge of regulatory codes and procedures

Work Rights

Not specified

Tailored Resume

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