Bilingual Royal Service Agent (full-time)

Sofitel Sydney Wentworth

Ottawa, Canada
Base: $25.07ph; bonus/equity: not specified; benef...
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Bilingual in both official languages
Process all external and internal calls
Deliver and program wake up calls
** The Sofitel Sydney Wentworth is seeking a full-time Bilingual Royal Service Agent in Ottawa, Canada. The position requires exceptional guest service skills, fluency in both official languages, and a commitment to a positive work culture. **

Job Summary

  • Consistently offer professional, friendly and engaging service to our internal and external guests.
  • The hotel offers a comprehensive extended health benefits package and a full rate of pay of $25.07/hour.
  • Accor provides learning programs through Academies designed to sharpen skills and opportunities to explore limitless possibilities.

Matching Summary

Match Score: 75

** The Sofitel Sydney Wentworth is seeking a full-time Bilingual Royal Service Agent in Ottawa, Canada. The position requires exceptional guest service skills, fluency in both official languages, and a commitment to a positive work culture. **

Salary

Base: $25.07/hour; Bonus/Equity: Not specified; Benefits: Comprehensive extended health benefits package, Food & Beverage discount of 50%, discounted rates in Accor worldwide

Skills & Requirements

Must-have

  • Bilingual in both official languages
  • Process all external and internal calls
  • Deliver and program wake up calls
  • Maintain guestroom telephone operations
  • Take in-room dining food & beverage orders
  • Maintain proper telephone etiquette
  • Type 40+ words per minute

Nice-to-have

  • Outstanding guest services skills
  • Highly responsible and reliable
  • Strong team player and self-reliant
  • Wonderful company culture
  • Corporate Social Responsibility activities

Key Requirements

  • Fluent in both official languages
  • Previous related experience
  • Smart Serve certificate
  • Available to work overnight shifts

Work Rights

Not specified

Tailored Resume

Cover Letter