The role involves defining how to engage, retain, and grow audiences over time using data insights and modern CRM
Job Summary
The role involves defining how to engage, retain, and grow audiences over time using data insights and modern CRM.
The LTA is committed to transforming communities through tennis with a vision of 'Tennis Opened Up' focusing on welcoming and inspiring everyone.
This high-ownership position combines strategic thinking with hands-on delivery to shape personal and relevant experiences for millions of fans and players.
Matching Summary
The role involves defining how to engage, retain, and grow audiences over time using data insights and modern CRM.
Skills & Requirements
Must-have
Customer Lifecycle Management expertise
Data insights and analytics application
Modern CRM platform proficiency
Strategic customer engagement planning
End-to-end lifecycle ownership
Nice-to-have
Empathy for diverse customer needs
Experience in sports or community sectors
Strong stakeholder partnership skills
Passion for inclusive mission values
Key Requirements
Proven experience in customer lifecycle management