QBE North America is seeking a Senior Associate in Reinsurance to enhance customer service and support the growth of their direct business portfolio through effective policy management, underwriting, and relationship building. The ideal candidate will possess strong customer service skills and a background in insurance underwriting or claims, with a focus on delivering exceptional customer experiences
Job Summary
The role involves delivering exceptional customer service while resolving enquiries to support profitable growth of the direct business portfolio.
Candidates will be responsible for underwriting complex risks within authority limits and maintaining strict adherence to underwriting standards.
The position requires building strong relationships with direct customers and investigating complaints in a timely fashion.
Matching Summary
Match Score: 75
QBE North America is seeking a Senior Associate in Reinsurance to enhance customer service and support the growth of their direct business portfolio through effective policy management, underwriting, and relationship building. The ideal candidate will possess strong customer service skills and a background in insurance underwriting or claims, with a focus on delivering exceptional customer experiences.
Skills & Requirements
Must-have
Underwrite new and existing policies
Monitor underwriting guidelines
Resolve customer enquiries
Manage monthly budget targets
Identify best practice improvements
Nice-to-have
Strong interpersonal skills
Presentation and negotiation skills
Customer-focused approach
Leadership capabilities
Intermediate English language skills
Key Requirements
2 years call center experience
Customer service experience in insurance or financial industry