Client Services Representative

Ameritrack LLC

Westlake, Ohio, US
Hybrid
High level of customer service
Support transactions from application to funding
Assist inbound/outbound consumer/merchant interactions
Ameritrack LLC is seeking a Client Services Representative for its Westlake, Ohio, location. The role involves providing exceptional customer service to merchants and consumers throughout the loan application process, with opportunities for career advancement within a supportive culture backed by Berkshire Hathaway

Job Summary

  • As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way.
  • The primary responsibility of a Client Services Representative (Levels 1 -3) is to provide a high level of customer service to our merchants and consumers.
  • We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Matching Summary

Match Score: 85

Ameritrack LLC is seeking a Client Services Representative for its Westlake, Ohio, location. The role involves providing exceptional customer service to merchants and consumers throughout the loan application process, with opportunities for career advancement within a supportive culture backed by Berkshire Hathaway.

Skills & Requirements

Must-have

  • High level of customer service
  • Support transactions from application to funding
  • Assist inbound/outbound consumer/merchant interactions
  • Accurately enter and process loan applications
  • Verify loan contracts
  • Troubleshoot application portal issues
  • Follow communication procedures and departmental policies

Nice-to-have

  • Promote a positive work environment
  • Desire to help consumers
  • Self-motivated
  • Commitment to high quality of service

Key Requirements

  • High school diploma or GED
  • Call center/Customer Service experience a plus
  • Alphanumeric data entry accuracy rate of 95% or above
  • Spanish language fluency may be required for certain positions

Work Rights

Not specified

Tailored Resume

Cover Letter