Support Engineer - Tier1

Cato Networks

Prague, Czech Republic
**
Provide technical support to global customers
Troubleshoot complex data network infrastructure
Lead incident management and resolution
** Cato Networks is seeking a Tier 1 Support Engineer in Prague to monitor and troubleshoot a complex data network infrastructure while providing technical support to global customers. The role emphasizes collaboration with various teams and offers a hybrid work model consisting of three days in the office and two days remote. **

Job Summary

  • This role involves monitoring and providing advanced troubleshooting for a large, complex data network infrastructure utilizing network monitoring tools.
  • The successful candidate will serve as the primary point of contact for customers, acting as a trusted advisor by deeply understanding their business needs.
  • The position is based in Prague, Czech Republic, and follows a hybrid work model requiring three days per week in the office.

Matching Summary

Match Score: 75

** Cato Networks is seeking a Tier 1 Support Engineer in Prague to monitor and troubleshoot a complex data network infrastructure while providing technical support to global customers. The role emphasizes collaboration with various teams and offers a hybrid work model consisting of three days in the office and two days remote. **

Skills & Requirements

Must-have

  • Provide technical support to global customers
  • Troubleshoot complex data network infrastructure
  • Lead incident management and resolution
  • Collaborate with engineering and product teams

Nice-to-have

  • Proactive attitude towards problem solving
  • Trusted advisor mindset for clients
  • Ability to identify growth opportunities

Key Requirements

  • Experience with network monitoring and management tools
  • Strong diagnostic and troubleshooting skills
  • Global customer support experience

Work Rights

Not specified

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