Customer Operations Manager

Integer

**
7+ years medical device experience
Bachelor's degree in business
Iso certification adherence
** Integer is seeking a Customer Operations Manager who will lead customer advocacy and enhance the customer experience by collaborating with various teams to meet customer needs in the medical device industry. The ideal candidate will have over 7 years of experience and a strong background in customer operations within a regulated environment. **

Job Summary

  • The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
  • This role serves as the voice of the customer during production meetings and partners with Sales and Customer Success to grow relationships with Factory Direct and Enterprise accounts.
  • The manager will develop unconstrained unit forecasts for the S&OP process and ensure adherence to Quality Management Systems, FDA regulations, and ISO certification requirements.

Matching Summary

Match Score: 75

** Integer is seeking a Customer Operations Manager who will lead customer advocacy and enhance the customer experience by collaborating with various teams to meet customer needs in the medical device industry. The ideal candidate will have over 7 years of experience and a strong background in customer operations within a regulated environment. **

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • ISO certification adherence
  • FDA regulatory compliance
  • S&OP forecasting process

Nice-to-have

  • Strong customer advocacy skills
  • Cross-functional collaboration
  • Process improvement mindset
  • Strategic relationship building
  • Exceptional communication abilities

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and QMS
  • Experience with S&OP forecasting processes

Work Rights

Not specified

Tailored Resume

Cover Letter