Cebu Mactan Arp Talkpush 2026

Concentrix

Cebu, Philippines
Customer service support
Inbound/outbound calls
Internet customer interaction
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Skills & Requirements

Must-have

  • customer service support
  • inbound/outbound calls
  • internet customer interaction
  • resolve routine problems
  • maintain basic product knowledge
  • track and document information

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • flexible and adapt quickly
  • tolerance for repetitive work
  • work as team member

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Ability to work as a team member
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter