Front Desk Assistant Manager - Subgerente De Recepción
Four Seasons Hotels & Resorts
Cartagena, Colombia
Competitive salary; not specified; free accommodat...
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2 years experience in similar roles
Advanced pms knowledge (opera, zeus)
Bilingual spanish and english communication
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Four Seasons Hotels & Resorts is seeking a Front Desk Assistant Manager for their location in Cartagena, Colombia. The role involves supervising front desk operations, managing staff, and ensuring guest satisfaction, with a focus on providing exceptional service and maintaining the hotel's luxury standards.
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Job Summary
The role involves supervising reception operations and acting as the shift manager when senior leaders are unavailable.
Candidates must possess advanced knowledge of hotel operational systems like Opera or Zeus and night audit processes.
Four Seasons offers competitive salaries, free accommodation at other resorts, and comprehensive employee development opportunities.
Matching Summary
Match Score: 75
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Four Seasons Hotels & Resorts is seeking a Front Desk Assistant Manager for their location in Cartagena, Colombia. The role involves supervising front desk operations, managing staff, and ensuring guest satisfaction, with a focus on providing exceptional service and maintaining the hotel's luxury standards.
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Salary
Competitive salary; Not specified; Free accommodation, laundry, and meals included
Skills & Requirements
Must-have
2 years experience in similar roles
Advanced PMS knowledge (Opera, Zeus)
Bilingual Spanish and English communication
Night audit process expertise
Guest complaint resolution skills
Nice-to-have
Luxury hospitality service mindset
Team leadership capabilities
Emergency response proficiency
Cultural connection to Cartagena
Key Requirements
Technology degree or related field
2 years of relevant experience
Fluency in Spanish and English
Proficiency with computer hardware and office tools